Appointment cancellation policy
Please note that if you cancel with less than 3 hours notice (or don't come and don't let us know), we will charge you for the full service booked on your next visit.
If you have booked online, the service will be charged and there will be no refund. If you have not paid, you will be charged on your next visit.
Valid for appointments up to 90 minutes in duration. For longer appointments, cancellations must be made 24 hours in advance.
Applicable also to changes in appointments, depending on the change and the centre's criteria.
When we book an appointment for you, we stop attending other clients and we cannot recover that time. The worker who was waiting for you, has to stop working the time she had booked for you, being an unrecoverable economic loss for her and for the company.
We thank you for your cooperation.
SEE OUR SHOPAppointment policy and protocols
Thank you for booking an appointment at our centres. Our staff will be booking not only the normal treatment time for you, but additional preparation and cleaning time, in order to give you the most pleasant and hygienic experience possible.
So if you cancel at short notice or don't show up for your appointment, the professional who was going to see you will be at least one hour without being able to work or see anyone else.
Therefore, keep in mind that if you cancel or modify with less than 3 hours in advance (or don't come and don't let us know)we will charge you for the booked service in full.
If you have booked online, the service will be charged and there will be no refund. If you have not paid, you will be charged on your next visit.
If you are lateIf you do not have time, the time of your service will be reduced or the part that allows time will be carried out, but you will be charged for all the services booked.
Important before coming
You must come with maskWe take care of the rest. If you forget, don't worry because we have masks for sale for 1€.
We thank you for your cooperation.
manage your appointments online